Refund & Replacement Policy

30-Day Ugly Sweater Happiness Guarantee

We want you to be the absolute star of your holiday party! If your sweater arrives damaged, defective, or misprinted, we will send a free replacement immediately or issue a 100% full refund.

Custom & Personalized Items

If you made a typo on your custom name, please email support@theuglysweaterco.shop within 12 hours of ordering so our prepress team can adjust the print file before production starts.